Cancellation Policy
Last Updated: October 22, 2026
At Noxa Studios LLC, doing business as Avyline ("Avyline," "we," "us," or "our"), we understand that you may occasionally need to cancel or change an order — for example, if you picked the wrong size or absorbency level.
This Cancellation Policy explains when and how you may request cancellation of an order placed through our website.
1. Order Cancellation Window
You may request to cancel your order within 12 hours of placing it. Please contact us as soon as possible at support@avyline.store and include your order number, full name, the email address used to place the order, and your cancellation request.
Cancellation requests are subject to the order's current processing, fulfillment, and shipment status.
2. Size or Item Changes
If you ordered the wrong size, color, or absorbency level, contact us within 12 hours of placing your order. If the order has not entered fulfillment, we will do our best to update it. Any price difference will be charged or refunded to your original payment method.
3. Cancellation Before Processing
If your request is received within 12 hours and the order has not yet entered processing, fulfillment, or shipment, we will make reasonable efforts to cancel it. If the cancellation is completed, the order will not be shipped and a full refund will be issued to the original payment method.
Please note that submitting a request within 12 hours does not guarantee cancellation, as orders may begin processing before a request is reviewed.
4. Cancellation After 12 Hours
Requests submitted more than 12 hours after purchase may not be accepted, because the order may already be in fulfillment or shipment. In that case, you may receive the order and request a return under our Refund Policy, provided the items remain unworn, unwashed, with tags and hygiene liners attached, and in the original packaging.
5. Orders That Have Already Shipped
Once an order has shipped, we cannot cancel it. Please follow the return procedure in our Refund Policy. Please do not refuse delivery to cancel an order unless instructed by Avyline; refused shipments are subject to our Shipping Policy and Refund Policy.
6. Refunds for Approved Cancellations
Refunds for approved cancellations are issued to the original payment method. The time for funds to appear depends on your bank, card issuer, or payment provider.
7. Orders That Cannot Be Canceled
An order may not be cancelable if the 12-hour window has passed, the order has been processed or entered fulfillment, or the package has shipped or entered the carrier network. You may still have return rights under our Refund Policy.
8. How to Request a Cancellation
Email: support@avyline.store
Subject: Order Cancellation Request – [Order Number]
Please provide your order number, full name, the email address used for the order, and (optionally) the reason for cancellation. If the order can be canceled, we will confirm by email. Our team generally responds within 24–48 business hours.
9. Cancellation Confirmation
If your cancellation is processed, we will send a confirmation to the email address associated with your order. If you do not receive a confirmation, your order may still be active — please contact us.
10. Cancellations by Avyline
We may cancel an order if a product is out of stock, a pricing error occurred, payment cannot be verified, or we suspect fraud. If we cancel your order, we will notify you and issue a full refund for any amount charged.
11. Relationship With Other Policies
For returns, refunds, defective or damaged products, and wrong or missing items, please see our Refund Policy. For order processing, shipping times, addresses, and failed deliveries, please see our Shipping Policy.
12. Policy Updates
We may update this Cancellation Policy from time to time. Changes will be posted on this page and are effective upon publication unless otherwise required by law.
13. Contact Us
If you have any questions about order cancellations, please contact us:
- Legal Entity: Noxa Studios LLC
- Doing Business As: Avyline
- Address: 1001 S Main St, Ste 600, Kalispell, MT 59901, United States
- Phone: +1 (502) 576-2555
- Customer Support Email: support@avyline.store
- Website: https://avyline.store/
- Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
- Response Time: 24–48 business hours
Please include your order number so that we can identify your order and process your request efficiently.