Refund policy

Last Updated: October 22, 2026

At Avyline, we want you to feel comfortable and confident in every piece you wear. Because our products are intimate apparel and leakproof underwear, we follow strict hygiene standards for returns. Please review the policy below for information about return eligibility, shipping costs, refunds, and the return process.

Return Policy at a Glance

  • Return window: 30 days from the delivery date
  • Eligible condition: Unworn, unwashed, with all original tags attached, hygiene liner intact, and in the original packaging
  • Worn or washed underwear: Not returnable for hygiene reasons, unless the item is defective
  • Return shipping for customer-requested returns: Paid by the customer
  • Return shipping for defective, damaged, incorrect, or incomplete orders: Pre-paid return label provided by Avyline
  • Restocking fee: None
  • Refund method: Original payment method
  • Refund processing: Within 5 business days after the returned item has been inspected and the refund is approved
  • Coverage: United States
  • Return request: Email support@avyline.store

1. Hygiene Standards for Intimate Apparel

For the health and safety of all our customers, underwear, panties, briefs, boxers, and other intimate or leakproof garments can only be returned if they are:

  • Unworn (you may try items on over your own underwear only)
  • Unwashed and free of any odors, stains, deodorant, perfume, lotion, or pet hair
  • In their original condition with all original tags and hygiene liners attached
  • Returned in their original packaging

Items that have been worn, washed, or show signs of use cannot be resold and will not be accepted for return or refund, unless the item is defective as described in Section 3.2.

2. Return Window

You may request a return within 30 days from the date your order is delivered, as shown by the shipping carrier. Return requests submitted after the 30-day return period may not be accepted, except where otherwise required by applicable law.

3. Eligible Return Reasons

3.1 Change of Mind, Wrong Size, or No Longer Needed

You may request a return if you no longer want the product, ordered the wrong size or absorbency level, or the product does not meet your personal expectations, provided the item meets the hygiene requirements in Section 1.

For customer-requested returns, the customer is responsible for the return shipping cost.

Not sure about your size? Please check our size chart before ordering or contact us — we are happy to help you choose the right fit and absorbency level.

3.2 Defective Items

You may request a return or replacement if the product has a manufacturing defect, such as broken seams, faulty elastic, a damaged absorbent layer, or other defects in materials or workmanship, and the issue is not caused by misuse, improper washing (for example, bleach, fabric softener, or high-heat drying), or normal wear.

Defect claims must be submitted within 30 days of delivery. For approved defective-item returns, Avyline will provide a pre-paid return shipping label via email or, where appropriate, issue a replacement or refund without requiring a return.

3.3 Wrong or Missing Items

You may request a resolution if the wrong product, size, color, or absorbency level was delivered, or if an item listed in your order is missing. For approved returns caused by our error, Avyline will provide a pre-paid return shipping label via email.

3.4 Damaged During Shipping

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the outer package, the shipping label, the damaged product, and a short description of the damage.

4. Final Sale Items

The following items are final sale and cannot be returned unless defective or sent in error:

  • Items marked "Final Sale" on the product page
  • Items purchased with a clearance or final-sale discount
  • Gift cards
  • Items without original tags, hygiene liners, or packaging

5. Return Shipping Costs

Customer-Requested Returns

For returns due to change of mind, wrong size ordered, ordered by mistake, or personal preference, the customer is responsible for the return shipping cost. Original shipping fees are non-refundable unless the return is due to an error by Avyline or otherwise required by law.

Defective, Damaged, Incorrect, or Incomplete Orders

For approved returns caused by defective products, shipping damage, wrong items, or missing items, Avyline will provide a pre-paid return shipping label via email. Please use our label rather than paying for return shipping yourself.

6. Restocking Fee

We do not charge restocking fees.

7. Refunds, Exchanges, and Resolutions

Once a returned item has been received and inspected, we will determine the appropriate resolution based on the reason for the return and the condition of the item. Depending on the circumstances, an approved return may result in:

  • A full refund to the original payment method
  • A partial refund, where permitted by law, if the item is missing tags or packaging or its condition is materially affected (we will tell you before processing)
  • A replacement or size exchange, where available

If you would like a different size, the fastest way is usually to return the original item for a refund and place a new order.

8. Return Process

Step 1: Submit a Return Request

Email support@avyline.store with the subject "Return Request – [Order Number]" and include your order number, the item(s) you want to return, the return reason, and photos when applicable (required for defective, damaged, or incorrect items).

Step 2: Review

We will review your request and generally respond within 24–48 business hours with return instructions. Please do not send items back without an approved return authorization, as unauthorized returns may not be processed.

Step 3: Ship the Item

Pack the item(s) securely in the original packaging and ship to the return address provided in your return instructions. Unless instructed otherwise, our return address is:

Avyline Returns – Noxa Studios LLC, 1001 S Main St, Ste 600, Kalispell, MT 59901, United States

We recommend using a trackable shipping service. We are not responsible for returns lost in transit when shipped without tracking.

Step 4: Inspection

Returned items are generally inspected within 2–5 business days after we receive them, including a hygiene check.

9. Refund Processing Time

If your refund is approved, it will be issued to the original payment method within 5 business days after inspection. Your bank, card issuer, or payment provider may require additional time to make the funds available. Return shipping time and bank processing time are not included in this 5-business-day period.

10. Rejected or Ineligible Returns

A return may be rejected, or a refund adjusted, if the returned item:

  • Has been worn, washed, or shows signs of use
  • Is missing tags, hygiene liners, or original packaging
  • Has been damaged through misuse or improper care
  • Does not match the original order
  • Was submitted outside the 30-day return period
  • Is associated with fraudulent or abusive return activity

If a return is rejected, we will contact you with the reason. Items rejected for hygiene reasons may be returned to you at your expense or disposed of after 30 days if no response is received.

11. Shipping Area

This return policy applies to orders shipped within the United States. This policy does not limit any rights you may have under applicable consumer protection laws.

12. Contact Information

If you need assistance with a return or refund, please contact us:

  • Legal Entity: Noxa Studios LLC
  • Doing Business As: Avyline
  • Address: 1001 S Main St, Ste 600, Kalispell, MT 59901, United States
  • Phone: +1 (502) 576-2555
  • Customer Support Email: support@avyline.store
  • Website: https://avyline.store/
  • Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM Eastern Time (ET)
  • Response Time: 24–48 business hours

Please include your order number in all return-related communications so that we can process your request efficiently.